Terms of Service

Last updated: April 1, 2026

1. Acceptance of Terms

By accessing or using the Liquid OS platform and related products ("Service"), operated by Connex Global Imports & Trading LLC ("Company," "we," "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Liquid OS is a business management platform that provides CRM, invoicing, scheduling, communications, point of sale, booking, and other operational tools. The Service includes the Liquid OS platform and standalone products such as Liquid Booking, Liquid Invoice, and future products.

3. Accounts

  • You must provide accurate and complete registration information
  • You are responsible for maintaining the security of your account credentials
  • You are responsible for all activity that occurs under your account
  • You must notify us immediately of any unauthorized access
  • You must be at least 18 years old to create an account

4. Subscription and Payments

  • The Service is offered on a subscription basis with monthly or annual billing
  • Payments are processed securely through Stripe
  • Prices are listed on our pricing page and may change with 30 days notice
  • Subscriptions auto-renew unless cancelled before the renewal date
  • Refunds are handled on a case-by-case basis — contact support within 14 days of charge
  • We may suspend access for failed or overdue payments

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Send spam, unsolicited messages, or bulk communications that violate CAN-SPAM or GDPR
  • Attempt to gain unauthorized access to the Service or other accounts
  • Reverse engineer, decompile, or disassemble the Service
  • Upload malicious code, viruses, or harmful content
  • Resell or redistribute the Service without written authorization
  • Interfere with the integrity or performance of the Service

6. Your Data

  • You retain ownership of all data you enter into the Service
  • You grant us a limited license to process your data solely to provide the Service
  • You can export your data at any time using built-in export tools
  • Upon account deletion, we will remove your data within 30 days except where legally required to retain it
  • We implement row-level security to ensure your data is isolated from other users

7. Payment Processing (Stripe Connect)

If you use the Service to collect payments from your customers via Stripe Connect:

  • You agree to Stripe's Connected Account Agreement
  • We may charge a platform fee on transactions as described in your subscription plan
  • You are responsible for compliance with payment card industry (PCI) standards
  • Disputes and chargebacks are your responsibility as the merchant of record

8. Communications (SMS & Voice)

If you use SMS, voice, or phone number features:

  • You must obtain proper consent before sending messages to your contacts
  • You must comply with TCPA, CAN-SPAM, and applicable telecommunications regulations
  • You are responsible for the content of messages sent through the platform
  • We may suspend messaging capabilities if violations are detected

9. Intellectual Property

The Service, including its design, code, features, and branding, is owned by Connex Global Imports & Trading LLC and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or create derivative works of the Service.

10. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. We are not liable for downtime caused by factors beyond our control (third-party services, internet outages, force majeure).

11. Limitation of Liability

To the maximum extent permitted by law, Connex Global Imports & Trading LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Termination

  • You may cancel your account at any time through the settings page or by contacting support
  • We may suspend or terminate your account for violations of these terms
  • Upon termination, your right to use the Service ceases immediately
  • Data export is available for 30 days after termination

14. Governing Law

These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Fulton County, Georgia.

15. Changes to Terms

We may update these Terms from time to time. We will notify users of material changes via email or in-app notification at least 30 days before changes take effect. Continued use of the Service after changes constitutes acceptance.

16. Contact

For questions about these Terms, contact us at:

Connex Global Imports & Trading LLC
477 Crow Hill Rd, Beaufort, NC 28516
Phone: (252) 659-8126
Email: legal@liquidsys.io
Website: https://liquidsys.io