Terms of Service

Last updated: August 15, 2026

1. Acceptance of Terms

By accessing or using the Liquid OS platform and related products ("Service"), operated by Connex Creative LLC ("Company," "we," "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Liquid OS is a business management platform providing CRM, invoicing, scheduling, communications, point of sale, booking, and other operational tools. The Service includes the Liquid OS platform and the standalone products built on it: Liquid Q (booking), Liquid Service (field service), Liquid Shop (retail point of sale), Liquid Studio (creative studios), Liquid Invoice (invoicing and estimates), Liquid Expense (expense, mileage and asset tracking), and Liquid Flow, together with any products we release in future. These Terms apply to all of them.

3. Accounts

  • You must provide accurate and complete registration information
  • You are responsible for maintaining the security of your account credentials
  • You are responsible for all activity that occurs under your account
  • You must notify us immediately of any unauthorized access
  • You must be at least 18 years old to create an account

4. Subscription and Payments

  • The Service is offered on a subscription basis with monthly or annual billing
  • Payments are processed securely through Stripe
  • Prices are listed on our pricing page and may change with 30 days notice
  • Subscriptions auto-renew unless cancelled before the renewal date
  • Refunds are handled on a case-by-case basis — contact support within 14 days of charge
  • We may suspend access for failed or overdue payments

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Send spam, unsolicited messages, or bulk communications that violate CAN-SPAM or GDPR
  • Attempt to gain unauthorized access to the Service or other accounts
  • Reverse engineer, decompile, or disassemble the Service
  • Upload malicious code, viruses, or harmful content
  • Resell or redistribute the Service without written authorization
  • Interfere with the integrity or performance of the Service

6. Your Data

  • You retain ownership of all data you enter into the Service
  • You grant us a limited license to process your data solely to provide the Service
  • You can export your data at any time, while your account exists, using the built-in export tools
  • 🔴 Account deletion is immediate and irreversible. Deleting your account removes your records and your uploaded files at once — not after a delay, and with no recovery period. Export anything you want to keep BEFORE you delete. We cannot restore a deleted account
  • Where the law requires us to retain certain records, we retain only those
  • Your data is isolated from other businesses at the database level

7. Payment Processing (Stripe Connect)

If you use the Service to collect payments from your customers via Stripe Connect:

  • You agree to Stripe's Connected Account Agreement
  • We may charge a platform fee on transactions as described in your subscription plan
  • You are responsible for compliance with payment card industry (PCI) standards
  • Disputes and chargebacks are your responsibility as the merchant of record

8. Communications (SMS & Voice)

If you use SMS, voice, or phone number features:

  • You must obtain proper consent before sending messages to your contacts
  • You must comply with TCPA, CAN-SPAM, and applicable telecommunications regulations
  • You are responsible for the content of messages sent through the platform
  • We may suspend messaging capabilities if violations are detected

9. Tax, Accounting and Financial Information

Several products calculate figures intended for accounting and tax purposes — including deductible expense amounts, IRS standard mileage totals, and depreciation schedules using the Modified Accelerated Cost Recovery System (MACRS) tables published in IRS Publication 946.

  • We are not accountants, tax preparers, or financial advisers, and the Service is not tax, accounting, legal or financial advice. It is record-keeping software. You are responsible for what you file.
  • Figures are only as accurate as the information entered. Amounts, dates, business-use percentages, and whether an expense qualifies at all are your determinations, not ours.
  • Rates and limits change, and published tables are revised. We update them on a reasonable-efforts basis and do not warrant that any rate, limit, or table reflects the current position of the IRS or any other authority on any given date.
  • We recommend that a qualified professional reviews any figure before it is filed on a return.

Where a product records a figure as filed, it deliberately preserves that figure unchanged even if the underlying record is later edited — so your records continue to show what was actually claimed. Correcting a filed return is a matter between you and the relevant tax authority.

10. Electronic Signatures

Some products let you send documents — estimates, contracts, and similar — to be signed electronically. Where a document is signed through the Service:

  • We record an audit trail: the name and email address entered by the signer, their IP address, browser user agent, the time of signing, the wording they agreed to, and a cryptographic hash of the exact document content at that moment.
  • 🔴 We do not verify the identity of the signer. The Service confirms that someone with access to the signing link entered those details and agreed. It is not identity verification, notarisation, or a witnessed signature, and it does not establish that the person signing is who they claim to be.
  • The hash lets a signed document be checked later for alteration. It does not, by itself, make an agreement enforceable.
  • Whether an electronic signature creates a binding contract depends on the applicable law and the nature of the agreement. Some documents cannot be signed electronically at all. If enforceability matters, take legal advice before relying on this feature.

You are responsible for the content of documents you send, and for deciding whether electronic signature is appropriate for them.

11. Artificial Intelligence Features

Some products use AI to read documents you upload or to suggest settings during setup. AI output is a suggestion, not a determination. It can misread a figure, a date, or a word.

  • Nothing is recorded from an AI reading until you review and save it yourself.
  • You remain responsible for every figure you save, whatever produced it.
  • These features are optional; every record they assist with can be entered manually.

What is sent to our AI provider, and what they may do with it, is described in our Privacy Policy.

12. Intellectual Property

The Service, including its design, code, features, and branding, is owned by Connex Creative LLC and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or create derivative works of the Service.

13. Service Availability

We aim to keep the Service available at all times, but we do not offer a service level agreement and do not guarantee uninterrupted or error-free operation. We may perform maintenance, and we will give advance notice where it is practical to do so. We are not liable for downtime caused by factors outside our control, including third-party providers, network outages, and force majeure.

14. Limitation of Liability

To the maximum extent permitted by law, Connex Creative LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability for any claim arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

15. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

16. Termination

  • You may cancel your subscription at any time through the settings page or by contacting support
  • Cancelling a subscription is not the same as deleting your account. If you cancel, your records remain readable and exportable — you simply cannot create new ones until you subscribe again
  • 🔴 Deleting your account is separate, immediate and irreversible, and there is no export window afterwards. Export first (see section 6)
  • We may suspend or terminate your account for violations of these terms
  • Upon termination, your right to use the Service ceases immediately

17. Governing Law

These Terms are governed by the laws of the State of North Carolina, United States, without regard to conflict of law provisions. Connex Creative LLC is organized under the laws of North Carolina, with its principal office in Carteret County. Any disputes shall be resolved in the state or federal courts located in Carteret County, North Carolina.

18. Changes to Terms

We may update these Terms from time to time. We will notify users of material changes via email or in-app notification at least 30 days before changes take effect. Continued use of the Service after changes constitutes acceptance.

19. Contact

For questions about these Terms, contact us at:

Connex Creative LLC
477 Crow Hill Rd, Beaufort, NC 28516
Phone: (252) 659-8126
Email: legal@liquidsys.io
Website: https://liquidsys.io