Privacy Policy — Liquid OS

1. Introduction

Connex Global Imports & Trading LLC, operating as Liquid OS ("we," "us," or "our"), operates the Liquid OS platform and related products including Liquid Booking, Liquid Invoice, and other services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Information You Provide

Account information: name, email address, phone number, business name
Payment information: processed securely through Stripe (we do not store card numbers)
Business data: contacts, invoices, appointments, products, and other data you enter into the platform
Communications: messages you send through the platform or to our support team

Information Collected Automatically

Device and browser information
IP address and approximate location
Usage data: pages visited, features used, timestamps
Cookies and similar tracking technologies

3. How We Use Your Information

Provide, operate, and maintain the Service
Process transactions and send related information (receipts, invoices, confirmations)
Send administrative messages: security alerts, account notifications, support responses
Improve and personalize the Service
Comply with legal obligations
Detect and prevent fraud or abuse

We do not sell your personal information to third parties. We do not use your business data for advertising purposes.

4. Data Sharing

We share information only in these limited circumstances:

Service providers: Supabase (database), Vercel (hosting), Stripe (payments), Amazon SES (email delivery), Nylas (email integration), and Telnyx (communications) — only as necessary to operate the Service
Legal requirements: When required by law, subpoena, or legal process
Business transfers: In connection with a merger, acquisition, or sale of assets
With your consent: When you explicitly authorize sharing

5. Data Security

We implement industry-standard security measures including:

Encryption in transit (TLS/SSL) and at rest
Row-level security ensuring tenant data isolation
Multi-factor authentication (MFA) support
Regular security audits and vulnerability monitoring
Access controls and principle of least privilege

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. We will delete your data within 30 days of a verified request, except where retention is required by law (e.g., tax records, financial reporting obligations).

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data
Export your data in a portable format
Opt out of marketing communications
Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at privacy@liquidsys.io.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. You can control cookies through your browser settings.

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Connex Global Imports & Trading LLC
477 Crow Hill Rd, Beaufort, NC 28516
Phone: (252) 659-8126
Email: privacy@liquidsys.io
Website: https://liquidsys.io